FAQs

RETURNS

You can return a product for up to 30 days from the fulfillment/shipping date. Googan Squad will offer a return for a refund. We issue refunds to original method of payment. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.

What if I want to start a return?

  • Returns are accepted for a refund.  
  • Please email us at help@googansquad.com with the order number associated with the return, and the item(s) you wish to return.
  • If a rod is broken during shipping or use, please email us at this link.

What if I would like to cancel order?

Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production within 12 hour of purchasing. If you would like to check if it’s possible to cancel your order, please email and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.

Our great Customer Service Team will be happy to assist you.

What if my items are damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item please email us and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request
  5. A photograph demonstrating the quality of the print or the damaged area of the item.

*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

 

 

SHIPPING

How do we ship?

We use a combination of USPS, UPS, and FedEx. Our system determines the best shipping carrier based on your zip code and the size of your package. It is optimized to get your order to you as quickly as possible! 

Track Your Order

You will only be able to track your order if it has been shipped. Typically orders ship within 24 hours of receipt and are delivered within 5 business days after the order has been packed and shipped. 

Can't find your order number?

1) Check your spam folder and other email accounts

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.

Was your packaged marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.

I need to update my shipping address of my order

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and NEW shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible.

When will my order ship?

We are committed to shipping orderes within 24 hours of receiving them. If you order before 2pm, your order will ship same day. If you order after 2pm, your order will ship before 2pm the next day. We are closed on weekends. Please keep in mind that during holidays or limited edition launches, this time may vary as we may experience delays due to high order volume. Thank you for your patience. 

Expedited shipping does not accelerate the production process.

How much does shipping cost?

Each product has different shipping costs based on weight.

What if the address was wrong?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.

 

Shirt of the Month Subscription  

How Much Is This Really?
As part of the Shirt of the Month (SOTM) subscription service, an automatic charge of $14.99-$17.49,  plus a small shipping a handling fee, will cover your new shirt each month. Shipping and handling fee will be based off of zip code location and t-shirt size. 
When will I get charged each month?
On the 15th of every month you'll be charged for the newest shirt and then it'll be shipped to you - it's that easy! Stay tuned in, the shirt design changes each month, and once the design is gone it does not come back!
How do I get into my account?
https://googansquad.com/account/login
Can I Cancel Anytime?
If you are no longer happy with the subscription, we ask that all cancellations take place before the 3rd of the month that you wish to cancel. If you do cancel and then decide you want to sign up again, we will welcome you back with open arms and a new shirt.
When Do I Receive My Shirts?
All shirts ship around the 15th of the month.
Can I Edit/Return my Shirt of the Month?
Since these are exclusive shirts, we can not edit the order after it has been processed. We also can not accept returns for this item.
What Are The Shirts Made Out Of?
Our wonderfully comfy shirts are usually made out of 100% cotton. 
What Size Should I Get?
Most of our customers recommend going a size up, especially if you do not hang dry your tees. 
What If It Doesn’t Fit?

If you're have a sizing issue, we will be happy to update your size for future shipments, we ask it takes place before the 3rd of the month that you wish to update sizes. We do not accept exchanges or returns on these shirts since they are one-time member-only products, but we will gladly update your size for next month!

*Youth sizes and size 5XL-6XL could vary in color slightly. 

What if I moved and need to change my address?
We can gladly update your address for you! Just sent us the first and last name on the account, the email associated with the account, and the updated address you would like to use. We do ask that your request be done prior to the 3rd of that month, help@googansquad.com.
Why Isn't My Promo Code Working?
Since the Shirt of the Month is a subscription, and already such a great price, we do not allow promo codes with this product. If you are purchasing multiple items, we suggest to make a separate order for your Shirt of the Month  subscription for your promo code to work on the other items. 
Why Hasn't My Shirt Shipped Yet? I Bought It Forever Ago!
As stated before, the shirts do not get shipped out until certain times of the month. If you purchased multiple items, and a SOTM t-shirt was in the order, we are just waiting on your SOTM t-shirt to be printed and shipped!  We do suggest to make the Shirt of the Month subscription a separate order. This way your other item can be shipped as soon as possible and won't have to wait on your Shirt of the Month t-shirt.
Should I Purchase Shirt Of The Month?
Well of course! Who wouldn't want exclusive, member only Googan Squad T-shirts sent straight to your address every month? Don't forget to upload pictures on our new gear and tag us on Instagram, Facebook, Twitter, etc! 

Feel free to contact help@googansquad.com for any Shirt of the Month questions, concerns, or updates. 
Please mind that any changes or updates that need to be made should be requested prior to the 3rd of the month to guarantee those changes to be in affect for that month.

 

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